Find answers to the most commonly asked questions below. If you still need help, feel free to contact us at nykiastore@gmail.com.
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1. How long does shipping take?
We usually deliver your order within 3 to 4 business days after dispatch. Processing takes 1–2 business days.
2. How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email or SMS. You can use that to track your package in real-time.
3. What is your return policy?
We offer a 7-day return policy for unused items in original condition. Check our Return & Refund Policy page for full details.
4. Do you offer exchanges?
Yes, we provide exchanges for defective or damaged items. Email us within 7 days of receiving your order with a photo of the issue.
5. Can I cancel or change my order?
You can cancel or modify your order within 2 hours of placing it. After that, it may already be processed and shipped.
6. Do you ship internationally?
Currently, we are only shipping within India. Stay tuned as we expand!
7. What payment methods do you accept?
We accept all major payment methods – including credit/debit cards, UPI, wallets, and net banking.
8. How can I contact customer support?
You can email us anytime at nykiastore@gmail.com or reach us through the Contact Us page.